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	<title>Donovan Glass</title>
	<atom:link href="http://www.donovanglass.com/feed" rel="self" type="application/rss+xml" />
	<link>http://www.donovanglass.com</link>
	<description>Brutually Honest (&#38; Effective) Web Marketing</description>
	<pubDate>Fri, 08 Aug 2008 07:11:39 +0000</pubDate>
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	<language>en</language>
			<item>
		<title>Multivariate Testing with Google Web Optimizer So Far&#8230;</title>
		<link>http://www.donovanglass.com/multivariate-testing-google-web-optimizer-so-far.html</link>
		<comments>http://www.donovanglass.com/multivariate-testing-google-web-optimizer-so-far.html#comments</comments>
		<pubDate>Fri, 08 Aug 2008 07:02:44 +0000</pubDate>
		<dc:creator>Donovan Glass</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Google Web Optimizer]]></category>

		<category><![CDATA[Internet Marketing Case Studies]]></category>

		<category><![CDATA[Multivariate Testing]]></category>

		<category><![CDATA[Website Conversion]]></category>

		<guid isPermaLink="false">http://www.donovanglass.com/?p=10</guid>
		<description><![CDATA[On DoctorPaul.net I&#8217;ve been testing 3 different landing page elements with Google Web Optimizer.   The conversion rate is 23.4%. Results aren&#8217;t final as to which variables convert highest. However, below is what I&#8217;m testing currently.
An explanation of tested variables in Web Optimizer.
Headline
Three different headlines are being tested:
1. Watch Doctor Paul Reveal How You Can [...]]]></description>
			<content:encoded><![CDATA[<p>On DoctorPaul.net I&#8217;ve been testing 3 different landing page elements with Google Web Optimizer.   The conversion rate is 23.4%. Results aren&#8217;t final as to which variables convert highest. However, below is what I&#8217;m testing currently.</p>
<p>An explanation of tested variables in Web Optimizer.</p>
<h3>Headline</h3>
<p><em>Three different headlines are being tested:</em></p>
<p>1. Watch Doctor Paul Reveal How You Can Start Having Consistent Success With Women Sooner Than You Realize&#8230;</p>
<p>2. Discover The Science-Based Secrets That Make Doctor Paul&#8217;s Visual System Essential For Your Success With Women</p>
<p>3. Watch Doctor Paul Explain How Your Success With Women Can Be Dramatically Increased Through Tactics Based In Real Science</p>
<h3>Video Preview</h3>
<p><em>Two different video previews are being tested:</em></p>
<p>1. A frame from the video with &#8220;CLICK TO PLAY&#8221; at center bottom.</p>
<p>2. Doctor Paul&#8217;s logo center bottom.</p>
<h3>Opt-in texts</h3>
<p><em>Text right near the optin box</em></p>
<p><strong>1.   Text below the optin box</strong></p>
<blockquote><p>When you submit your quiz, you&#8217;ll be eligible to receive the Doctor Paul newsletter, which reveals many of my patent-pending theories, strategies, tactics and methods for attracting, meeting, and dating women of high character. I also include coupons, specials and program announcements from time to time.  </p>
<p>*Please enable Javascript and cookies so you can see your quiz results</p></blockquote>
<p><strong>2. Text above optin box</strong></p>
<blockquote><p>When you submit your quiz, you&#8217;ll be eligible to receive the Doctor Paul newsletter, which reveals many of my patent-pending theories, strategies, tactics and methods for attracting, meeting, and dating women of high character.</p>
<p>I also include coupons, specials, program announcements from time to time and my free eBook &#8220;The 10 Laws of Being A Man&#8221;.</p></blockquote>
<p>*Please enable Javascript and cookies so you can see your quiz results</p>
<p><strong>3. Text above optinbox with bullet points</strong></p>
<blockquote><p>When you submit your quiz, you&#8217;ll be eligible to receive the Doctor Paul newsletter, which reveals many of my patent-pending theories, strategies, tactics and methods for attracting, meeting, and dating women of high character.</p>
<p>You&#8217;ll also receive:</p>
<p>    * The 10 Laws of Being A Man eBook ($47 value)</p>
<p>    * Discount product coupons</p>
<p>    * Weekly email bootcamp with Doctor Paul</p>
<p>*Please enable Javascript and cookies so you can see your quiz results</p></blockquote>
<p><strong><br />
Which combination do you think is currently pulling a 37.5% optin rate? Post the three number combination below in the comments.</strong></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Case Study: How Not To Run An Online Checkout</title>
		<link>http://www.donovanglass.com/case-study-how-not-to-run-an-online-checkout.html</link>
		<comments>http://www.donovanglass.com/case-study-how-not-to-run-an-online-checkout.html#comments</comments>
		<pubDate>Mon, 04 Aug 2008 22:18:12 +0000</pubDate>
		<dc:creator>Donovan Glass</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[E-Commerce]]></category>

		<category><![CDATA[Internet Marketing Case Studies]]></category>

		<category><![CDATA[Shopping Cart]]></category>

		<category><![CDATA[Usability]]></category>

		<category><![CDATA[Website Analytics]]></category>

		<category><![CDATA[Website Conversion]]></category>

		<guid isPermaLink="false">http://www.donovanglass.com/?p=4</guid>
		<description><![CDATA[One of my clients, Doctor Paul has some of the best material out there for relationship, dating, career and personal growth advice. However, Doctor Paul came to me with a dilemma: his marketing didn&#8217;t match his powerful message.  Even worse, his unique material had to support his marketing, which was the major dead weight holding [...]]]></description>
			<content:encoded><![CDATA[<p>One of my clients, <a href="http://www.doctorpaul.net">Doctor Paul</a> has some of the best material out there for relationship, dating, career and personal growth advice. However, Doctor Paul came to me with a dilemma: his marketing didn&#8217;t match his powerful message.  Even worse, his unique material had to support his marketing, which was the major dead weight holding back his operations.  Isn&#8217;t that <em>crazy</em>?  His marketing had a negative ROI.</p>
<p>After browsing his website and digging through the analytics, I noticed something staggering: <strong>70%+ abandonment rate on his checkout.</strong> This is after people already add the item to their cart to buy. Only 30% of people are going through with their order.</p>
<p>To put this in perspective, the internet-wide e-commerce average is around 30% abandonment rate.</p>
<p><strong>I sent this rather frank, but brutally honest email to the Director:</strong></p>
<p>I wanted to briefly talk about how small, insignificant things make the difference between a 70% non-purchasing <span class="nfakPe">checkout</span> and dissatisfied customers or potentially hundreds of thousands a year and return customers. I think this principle can be used in all our interactions with our customers, here&#8217;s what happened:</p>
<p>After spending a few moments trying to figure out why the cart abandonment rate was above 70% (average is 20%)!</p>
<p class="style1"><img src="http://www.mysteryindustries.com/analytics/Chart.png" /></p>
<p class="style1">&nbsp;</p>
<table cellspacing="0" rules="all" border="1" style="border-collapse:collapse;">
<tr>
<td class="style6">Week Starting Date</td>
<td class="style6">Total Carts Created</td>
<td class="style6">Carts Abandoned</td>
<td class="style6">Abandoned %</td>
<td class="style6">Carts Converted</td>
<td class="style1"><span class="style8">Conversion %</span></td>
</tr>
<tr>
<td class="style6">02/11/2008</td>
<td class="style6">87</td>
<td class="style6">65</td>
<td class="style6">74.7</td>
<td class="style6">22</td>
<td class="style1"><span class="style8">25.3</span></td>
</tr>
<tr>
<td class="style6">02/18/2008</td>
<td class="style6">142</td>
<td class="style6">119</td>
<td class="style6">83.8</td>
<td class="style6">23</td>
<td class="style1"><span class="style8">16.2</span></td>
</tr>
<tr>
<td class="style6">02/25/2008</td>
<td class="style6">303</td>
<td class="style6">265</td>
<td class="style6">87.5</td>
<td class="style6">38</td>
<td class="style1"><span class="style8">12.5</span></td>
</tr>
<tr>
<td class="style6">03/03/2008</td>
<td class="style6">165</td>
<td class="style6">135</td>
<td class="style6">81.8</td>
<td class="style6">30</td>
<td class="style1"><span class="style8">18.2</span></td>
</tr>
<tr>
<td class="style6">03/10/2008</td>
<td class="style6">94</td>
<td class="style6">70</td>
<td class="style6">74.5</td>
<td class="style6">24</td>
<td class="style1"><span class="style8">25.5</span></td>
</tr>
<tr>
<td class="style6">03/17/2008</td>
<td class="style6">74</td>
<td class="style6">49</td>
<td class="style6">66.2</td>
<td class="style6">25</td>
<td class="style1"><span class="style8">33.8</span></td>
</tr>
<tr>
<td class="style6">03/24/2008</td>
<td class="style6">410</td>
<td class="style6">377</td>
<td class="style6">92.0</td>
<td class="style6">33</td>
<td class="style1"><span class="style8">8.0</span></td>
</tr>
<tr>
<td class="style6">03/31/2008</td>
<td class="style6">463</td>
<td class="style6">413</td>
<td class="style6">89.2</td>
<td class="style6">50</td>
<td class="style1"><span class="style8">10.8</span></td>
</tr>
<tr>
<td class="style6">04/07/2008</td>
<td class="style6">368</td>
<td class="style6">325</td>
<td class="style6">88.3</td>
<td class="style6">43</td>
<td class="style1"><span class="style8">11.7</span></td>
</tr>
<tr>
<td class="style6">04/14/2008</td>
<td class="style6">273</td>
<td class="style6">226</td>
<td class="style6">82.8</td>
<td class="style6">47</td>
<td class="style1"><span class="style8">17.2</span></td>
</tr>
<tr>
<td class="style6">04/21/2008</td>
<td class="style6">286</td>
<td class="style6">242</td>
<td class="style6">84.6</td>
<td class="style6">44</td>
<td class="style1"><span class="style8">15.4</span></td>
</tr>
<tr>
<td class="style6">04/28/2008</td>
<td class="style6">407</td>
<td class="style6">358</td>
<td class="style6">88.0</td>
<td class="style6">49</td>
<td class="style1"><span class="style8">12.0</span></td>
</tr>
<tr>
<td class="style6">05/05/2008</td>
<td class="style6">267</td>
<td class="style6">228</td>
<td class="style6">85.4</td>
<td class="style6">39</td>
<td class="style1"><span class="style8">14.6</span></td>
</tr>
<tr>
<td class="style6">05/12/2008</td>
<td class="style6">403</td>
<td class="style6">373</td>
<td class="style6">92.6</td>
<td class="style6">30</td>
<td class="style1"><span class="style8">7.4</span></td>
</tr>
<tr>
<td class="style6">05/19/2008</td>
<td class="style6">251</td>
<td class="style6">219</td>
<td class="style6">87.3</td>
<td class="style6">32</td>
<td class="style1"><span class="style8">12.7</span></td>
</tr>
<tr>
<td class="style6">05/26/2008</td>
<td class="style6">171</td>
<td class="style6">146</td>
<td class="style6">85.4</td>
<td class="style6">25</td>
<td class="style1"><span class="style8">14.6</span></td>
</tr>
<tr>
<td class="style6">06/02/2008</td>
<td class="style6">289</td>
<td class="style6">252</td>
<td class="style6">87.2</td>
<td class="style6">37</td>
<td class="style1"><span class="style8">12.8</span></td>
</tr>
<tr>
<td class="style6">06/09/2008</td>
<td class="style6">217</td>
<td class="style6">188</td>
<td class="style6">86.6</td>
<td class="style6">29</td>
<td class="style1"><span class="style8">13.4</span></td>
</tr>
<tr>
<td class="style6">06/16/2008</td>
<td class="style6">279</td>
<td class="style6">259</td>
<td class="style6">92.8</td>
<td class="style6">20</td>
<td class="style1"><span class="style8">7.2</span></td>
</tr>
<tr>
<td class="style6">06/23/2008</td>
<td class="style6">197</td>
<td class="style6">179</td>
<td class="style6">90.9</td>
<td class="style6">18</td>
<td class="style1"><span class="style8">9.1</span></td>
</tr>
</table>
<p>I decided to act like the customer and click through an order, like I did before. This time, I decided to purchase a higher end product instead of a beginner product (just so happened it was that one before).</p>
<p>This is what a men&#8217;s site customer saw on nearly every <span class="nfakPe">checkout</span> page<em>.</em> I looked at the rest of the men&#8217;s site checkouts. Same thing but different versions of this on every <span class="nfakPe">checkout</span> page, WITH a 2 page <span class="nfakPe">checkout</span> to seal the fate of our potential customers.</p>
<div id="attachment_5" class="wp-caption alignnone" style="width: 272px"><a href="http://www.donovanglass.com/wp-content/uploads/2008/08/bad-checkout.jpg"><img src="http://www.donovanglass.com/wp-content/uploads/2008/08/bad-checkout-262x300.jpg" alt="Don\&#039;t Make It Difficult For Your Customers To Buy With Additional Instructions or Text Before Payment..." title="Bad Online Checkout" width="262" height="300" class="size-medium wp-image-5" /></a><p class="wp-caption-text">Don't Make It Difficult For Your Customers To Buy With Additional Instructions or Text Before Payment...</p></div>
<p><strong>Do you know what else was found? </strong></p>
<p>The mindOS image was even on other products that were unrelated to those <span class="nfakPe">checkout</span> pages. Argh. Horrible. Puke. Add to that a default shoppingcart header message that pretty much said, &#8220;Are you sure you want to buy this? Positive? Because we eventually deliver it&#8230; Trust us, we will. But ecourse&#8217;s you&#8217;ll get within a few minutes, hard products take much longer.&#8221;  </p>
<p>Basically, if you&#8217;re ordering a hard copy product, (which is worth more to us) rethink, go back and buy an ecourse. By the time they go back after thinking, &#8220;thats a great idea!&#8221;&#8230; they get distracted and their outta here, never to return&#8230;</p>
<p><em>Onward!</em></p>
<p><strong>Things I&#8217;ve changed for the time being to help:</strong></p>
<p>1. Deleted ALL OF THAT CRAP<br />
2. Make the <span class="nfakPe">checkout</span> expanded. Eg. Everything is on ONE <span class="nfakPe">checkout</span> page when they click the link to buy. Take a look.<br />
3. Added the new logo</p>
<p><strong>Things that WILL be done on the new site&#8217;s <span class="nfakPe">checkout</span> (same system):</strong></p>
<p>1. Relevant, simple photo (click to add) with short bullet point descriptions for a single relevant equally priced product. Eg. If ordering MindOS eCourse then something would be &#8220;You&#8217;ve got Inner Game handled with your order, why not add on The Gentleman&#8217;s Toolbox for only $47 more? Inside you&#8217;ll learn bam bam bam, Click To Take Advantage for 10% Total Order&#8221; or &#8220;Want 10% Of Your Order? Just Add the Gentleman&#8217;s Toolbox for $47&#8243; etc<br />
2. Product images on <span class="nfakPe">checkout</span><br />
3. Short bullets with benefits<br />
4. Secure <span class="nfakPe">checkout</span> logo (yet to make) with/or Doctor Paul 90 day satisfaction trial logo at top (yet to make)<br />
5. Short testimonial specific to product (if applicable)<br />
6. A coupon at Thank You Page for 10% their next order within 10 days.<br />
7. Down the road other cross promotions with other companies at our <span class="nfakPe">checkout</span> pages (eg. fitness (adonis effect) or social network dating (windowshoppingforwomen)</p>
<p>Every part of the business needs to be optimized in order for us to exist profitably. =)</p>
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